Privacy Policy

Last Updated: January 15, 2026

1. Information We Collect

naga78 collects various types of personal information from users to provide, maintain, and improve our online betting services. The categories of information we collect include:

1.1 Information You Provide Directly

When you register for a naga78 account, verify your identity, or use our services, you voluntarily provide the following information:

• Identity Information: Full legal name (as it appears on your Indonesian ID card or passport), date of birth, gender, nationality, and government-issued identification documents (KTP, passport).
• Contact Information: Email address, mobile phone number, residential address (street, city, province, postal code).
• Account Credentials: Username, password, and security questions/answers.
• Financial Information: Bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, and other supported Indonesian banks; e-wallet account identifiers for OVO, DANA, GoPay; transaction history, deposit amounts, withdrawal requests, and betting activity.
• Communication Records: Customer support chat transcripts, email correspondence, phone call recordings (with your consent), and any feedback or complaints submitted to naga78.

1.2 Information Collected Automatically

When you access naga78.cam, our systems automatically collect certain technical and behavioral data:

• Device Information: Device type (mobile, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, and unique device identifiers.
• Connection Data: IP address, internet service provider (ISP), geographic location (country, region, city — derived from IP address), time zone, and connection timestamps.
• Usage Data: Pages visited, features accessed, games played, bets placed, time spent on each page, clickstream data, referral source (how you arrived at naga78.cam), and interaction with promotional content.
• Cookie Data: Session cookies, persistent cookies, authentication tokens, and preference settings stored in your browser. See Section 5 for more details on cookies.

1.3 Information from Third Parties

naga78 may receive information about you from trusted third-party sources to verify your identity, prevent fraud, and comply with legal obligations:

• KYC Verification Providers: Identity verification services that confirm the authenticity of your government-issued ID documents and match them against public records.
• Payment Processors: Financial institutions and payment gateways (banks, e-wallet providers) that confirm transaction details and account ownership.
• Fraud Prevention Services: Third-party security providers that assess account risk levels, detect suspicious activity, and flag potential fraud or money laundering.
• Marketing Partners: Affiliate networks and referral partners who may provide information about how you were referred to naga78.

2. How We Use Your Information

naga78 processes your personal information for the following purposes, all of which are necessary to provide our services, comply with legal requirements, or pursue our legitimate business interests:

2.1 Account Management and Service Delivery

• Create, maintain, and secure your naga78 account.
• Authenticate your identity during login and verify your eligibility to use our services (age, residency, identity confirmation).
• Process deposits, withdrawals, and other financial transactions.
• Manage bonus eligibility, loyalty program status, and VIP tier benefits.
• Provide customer support and respond to inquiries, complaints, or technical issues.

2.2 Legal and Regulatory Compliance

• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations mandated by our licensing jurisdiction and Indonesian law.
• Detect, investigate, and prevent fraud, money laundering, collusion, bonus abuse, and other prohibited activities.
• Enforce our Terms and Conditions, including suspension or termination of accounts that violate our policies.
• Respond to lawful requests from government authorities, regulators, law enforcement agencies, and courts.
• Maintain transaction records and audit trails as required by financial regulations.

2.3 Responsible Gaming and Player Protection

• Monitor betting patterns and gameplay behavior to identify signs of problem gambling or at-risk activity.
• Enforce deposit limits, loss limits, session time limits, and self-exclusion periods.
• Provide access to responsible gaming tools and direct players to support resources when necessary.

2.4 Platform Improvement and Personalization

• Analyze user behavior and preferences to improve website functionality, game selection, and user experience.
• Personalize promotional offers, bonus recommendations, and game suggestions based on your activity and preferences.
• Conduct A/B testing and usability studies to optimize platform performance.

2.5 Marketing and Communication

• Send promotional emails, SMS notifications, and push notifications about new games, bonuses, tournaments, and special offers (with your consent).
• Communicate service updates, account alerts, security notifications, and policy changes.
• Conduct surveys and request feedback to improve our services.

3. Legal Basis for Processing Personal Data

naga78 processes your personal data under the following legal grounds, in accordance with international data protection standards including the General Data Protection Regulation (GDPR) principles:

• Contractual Necessity: Processing is necessary to fulfill our contract with you (creating your account, processing bets, handling withdrawals).
• Legal Obligation: Processing is required to comply with KYC, AML, and other regulatory requirements imposed by our licensing authority and Indonesian law.
• Legitimate Interest: Processing is necessary for our legitimate business interests (fraud prevention, security, platform improvement) provided it does not override your fundamental rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit, freely-given consent, which you may withdraw at any time.

4. Data Sharing and Third-Party Disclosure

naga78 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your data with trusted partners and service providers under the following circumstances:

4.1 Service Providers and Business Partners

• Payment Processors: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, and other financial institutions that facilitate deposits and withdrawals.
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, Pocket Games Soft, and other certified game studios that power our casino and slot games.
• KYC and Fraud Prevention Providers: Third-party verification services that authenticate identity documents and assess account risk levels.
• Cloud Hosting and IT Infrastructure: Secure cloud service providers that host our databases, servers, and backup systems.
• Customer Support Platforms: Live chat software and helpdesk systems used by our support team to respond to inquiries.
• Marketing and Analytics Tools: Email service providers, SMS gateways, and web analytics platforms (anonymized data only).

All third-party service providers are contractually obligated to protect your data, use it only for specified purposes, and comply with applicable data protection laws.

4.2 Legal and Regulatory Authorities

naga78 may disclose your personal information to government agencies, regulators, law enforcement, or courts when required by law, legal process, or to protect our rights and the safety of our users. This includes:

• Responding to subpoenas, court orders, or lawful requests from authorities.
• Reporting suspicious activity to financial intelligence units or anti-money-laundering agencies.
• Cooperating with investigations into fraud, crime, or violations of our Terms and Conditions.

4.3 Corporate Transactions

In the event of a merger, acquisition, sale of assets, or other corporate restructuring, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Policy.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit naga78.cam. Cookies help us recognize your device, remember your preferences, and improve your user experience.

5.2 Types of Cookies We Use

• Essential Cookies: Strictly necessary for the website to function. These enable login authentication, session management, security features, and payment processing. You cannot disable these cookies without losing access to core functionality.
• Performance Cookies: Collect anonymized data about how visitors use our site (pages visited, time spent, error messages). This helps us optimize performance and user experience.
• Functional Cookies: Remember your preferences (language, currency, game filters) and personalize your experience.
• Advertising and Marketing Cookies: Track your activity across websites to deliver targeted ads and measure campaign effectiveness. These are used only with your consent.

5.3 Managing Cookies

Most web browsers allow you to control cookies through settings. You can block or delete cookies, but this may affect website functionality. To manage cookies:

• Google Chrome: Settings → Privacy and Security → Cookies and other site data
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Cookies and site permissions

6. Data Security and Protection

naga78 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology.
• Secure Data Storage: Personal information is stored on encrypted servers located in secure data centers with restricted physical and logical access.
• Access Controls: Only authorized personnel with a legitimate business need can access your data, and all access is logged and audited.
• Password Hashing: Account passwords are hashed using advanced cryptographic algorithms and are never stored in plain text.
• Regular Security Audits: We conduct periodic vulnerability assessments, penetration testing, and security audits by independent third parties.
• Fraud Detection Systems: Automated monitoring tools detect and flag suspicious activity, account takeover attempts, and potential security breaches.

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your password and notifying us immediately of any unauthorized access to your account.

7. Data Retention and Deletion

7.1 Retention Periods

naga78 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, and resolve disputes:

• Active Accounts: Data is retained for the duration of your account activity and as long as you continue using our services.
• Closed Accounts: After voluntary account closure, most personal data is deleted within 90 days. However, certain information (transaction records, KYC documents, communications) must be retained for up to 7 years to comply with financial regulations and AML requirements.
• Self-Excluded Accounts: For players who have requested permanent self-exclusion, we retain identity information indefinitely to prevent re-registration.

7.2 Data Deletion Requests

You may request deletion of your personal data by contacting [email protected]. We will comply with your request within 30 days, subject to legal retention requirements. Note that deletion may result in account closure and loss of access to services.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data (subject to legal retention obligations).
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for marketing purposes.
• Right to Withdraw Consent: Withdraw consent for marketing communications or non-essential cookies at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. International Data Transfers

naga78 operates internationally and may transfer your personal data to servers and service providers located outside Indonesia. When we transfer data across borders, we ensure adequate protection through:

• Standard contractual clauses approved by data protection authorities.
• Ensuring recipients comply with data protection standards equivalent to those in the EU (GDPR-level protection).
• Using secure, encrypted transmission channels for all international data transfers.

10. Children's Privacy

naga78's services are strictly for users aged 21 years or older. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected data from a minor, we will immediately delete it and permanently close the associated account.

Parents or guardians who believe a minor has provided information to naga78 should contact us immediately at [email protected].

11. Marketing Communications

11.1 Promotional Emails and Notifications

With your consent, naga78 may send you promotional emails, SMS messages, and push notifications about bonuses, new games, tournaments, and special offers. You can opt out at any time by:

• Clicking the "Unsubscribe" link at the bottom of any promotional email.
• Replying "STOP" to SMS messages.
• Adjusting notification preferences in your account settings.
• Contacting customer support at [email protected].

11.2 Transactional Communications

Even if you opt out of marketing communications, you will still receive essential transactional emails (deposit confirmations, withdrawal notifications, account security alerts, policy updates) as these are necessary for the operation of your account.

12. Changes to This Privacy Policy

naga78 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated via email or a prominent notice on our website at least 30 days before taking effect.

Your continued use of naga78 after changes have been posted constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how naga78 handles your personal information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on naga78.cam
• Website: naga78.cam